Returns and Exchanges
Standard, Non-Custom Items
You may request a return of a standard, non-custom item within 14 days after delivery. The item must be unused, undamaged, in its original condition, and returned with its original packaging and accessories.
Before sending anything back, contact us at lzn550@gmail.com with your order number and reason for the request. Returns sent without prior authorization may not be accepted.
For an approved change-of-mind return, the customer is responsible for return shipping and transit risk. We recommend using a trackable shipping service. Original shipping charges are not refundable unless required by law.
Custom and Personalized Items
The following items are custom or personalized and are not eligible for cancellation, change-of-mind returns, or exchanges once the customer has approved the specifications and production has started:
• Items made in a customer-selected size, color, pattern, wording, or combination;
• Items engraved or marked with a name, date, logo, or other personalized content;
• Items made from customer-provided images, files, samples, or instructions;
• Items requiring materials specially purchased or production arranged for that customer;
• Items identified on the product page as Custom, Personalized, Made to Order, or similar.
If production has not started, we will try to assist with a cancellation, but cancellation cannot be guaranteed.
Minor handmade variations, natural grain, brushstrokes, color-batch differences, or reasonable dimensional tolerances are not defects when the item remains consistent with the product description and the approved customization.
Damaged, Incorrect, or Defective Items
Please inspect your order promptly after delivery. If an item is damaged in transit, incorrect, missing parts, defective, or materially different from the approved customization, contact us promptly with your order number, a description of the issue, and clear photographs.
After verification, we will provide an appropriate repair, replacement, exchange, partial refund, or full refund. When a return is required for a verified issue, we will cover reasonable return shipping.
Other Non-Returnable Items
Used, damaged, altered, incomplete, or non-resalable items are not eligible for return. Items damaged through misuse, improper storage, or customer handling are also ineligible.
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.
Refunds
After receiving and inspecting an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund.
Cancellations
Contact us promptly if you need to cancel an order. If a standard item has not entered processing or shipped, we will try to cancel it. Once an order has shipped, the return process above applies. Custom orders are subject to the custom-order rules above.
European and United Kingdom Customers
Where mandatory law grants a statutory withdrawal, legal guarantee, or other consumer right, that right applies. Goods made to the consumer’s specifications or clearly personalized are generally excluded from the 14-day change-of-mind withdrawal right. Statutory rights concerning defective, damaged, incorrect, or non-conforming goods remain unaffected.
Contact: lzn550@gmail.com