Frequently Asked Questions

Where do orders ship from?

All orders ship from South Korea.

How long will delivery take?

The estimated total time from order placement to delivery is typically 7–14 days. Actual timing can vary by destination, product availability, carrier conditions, customs processing, and peak periods.

Will I receive tracking?

Yes. Tracking is provided whenever available, and the tracking link is sent after shipment.

Who pays taxes and import duties?

Taxes and import duties vary by destination. We cover them in most cases, but destination-specific charges that cannot be prepaid might be collected by local customs or the delivery carrier.

What if my order is damaged, incorrect, or defective?

Please contact us promptly with your order number and clear photos. We will provide a free replacement, return, or refund as appropriate.

What do codes such as SXK04, FAG03, or A01 mean?

These are the option codes shown in the product photographs. Please match the code in the selector with the labelled product image. We are preparing clearer option names and specifications.

Can I request a return for another reason?

Please contact us before returning an item. Other requests are reviewed case by case, and unauthorised returns might not be accepted.